Products / Returns & refunds

Returns & refunds

Custom work cannot be returned

Everything we make here is made for you specifically — your artwork, your size, your colour. It cannot be resold to anyone else, so we are not able to accept returns or exchanges on custom items simply because you changed your mind. That is standard across the trade, and it is why we spend so much effort making sure the order is right before it is made.

What we do instead

• Your artwork is checked automatically the moment you upload it — resolution, file type, transparency, fine detail — and you are told before you pay if there is a problem.
• You are shown your decal at actual size next to a bank card, so the size is not a surprise when it arrives.
• If anything looks doubtful, or the order is a larger one, we send you a proof and make nothing until you approve it.

If it arrives faulty or wrong

That is a different matter entirely, and we will put it right. Contact us within 14 days of delivery with a photo, and we will reprint or refund — your choice. This covers:

• Print or cut defects
• Damage in transit
• Anything that does not match the proof you approved
• The wrong item or quantity

It does not cover a design fault in artwork you supplied and approved, or damage from applying the decal to a dirty, wet or cold surface.

Cancelling

If you catch us before production starts we will cancel and refund in full. Once an item has been cut or printed it cannot be cancelled, because the material is already used.

Getting in touch

Email info@signs613.com or text 343-369-6066. Quote your order number and we will find it.